Policies

Registration & Payments Policies

• Three separate payment notices will be issued throughout the year—one for each season.

  The cost is based on:

  • The number of training days per season.
  • The number of participants in each training group.
  Please find separate information regarding the Competitive Program fees here.
• Official closure dates (e.g., holidays, celebration, Half-days) are excluded from the seasonal fees.
• Registration is valid for the entire academic year; no re-registration is required for each season.
• The year is divided into three payment seasons (dates differ from After School Activities).
• You'll receive three seasonal payment notices based on group size & training frequency.
• Full payment is required before the first lesson of each season.
• Program runs mid-September to mid-June.

Private lesson Cancellation Policies 

• Weather cancellations (private or group): Counted as “Over hours,” rescheduled within the week, on weekends, or during ACS holidays. Coaches arrange a new time.
• Make-up lessons: If a member is unable to attend the make-up session, the lesson cannot be rescheduled further.
• Private lessons: Can be cancelled until 5 PM the day before.Maximum 4 cancellations per season by the member ( weather cancellations by the coach are not included); Any further cancellations result in the loss of the lesson.

Cancellation Policy

To cancel participation in an upcoming season, a Cancellation Form must be submitted one (1) week prior the upcoming season date.

Refund Policy

• Withdrawal up to one week prior to the start of s season for whatever reason: A full refund will be provided (less 50.00 Euros administration fee).
• Withdrawal within two days of the start of a season for no medical reason: 50% of the registration fees will be refunded (less 50.00 Euros administration fee).
• Withdrawal within 24 hours of the start of a season for any reason NO refunds/credits will be provided.
• Missed lessons due to personal reasons cannot be rescheduled or credited.

Injury Credit Policy

Players/Members who have started the calendar session and have to withdraw due to personal injury will get a prorated credit towards future sessions. A note from a doctor on his/her letterhead indicating the player cannot participate must accompany the credit request, then a decision will be made by the tennis Academy Coordinator on possible “make-up” dates. The prorated credit will be from the date we received the Doctors note.

Force Majeure

The obligations of the School under this Agreement may be suspended immediately without notice during the periods that the School must close of Force Majeure events including, but not limited to, fire, acts of God, war, governmental action, terrorism, epidemic, pandemic, outbreaks of infectious disease, any other public health crisis, or any other, even beyond the School's control. If such an event occurs, the School's duties and obligations under this Agreement may be suspended or postponed until such time as the School, in its sole discretion, may safely re-open. A Force Majeure event will not entitle the parent(s), guardian(s) or other financially responsible party/parties to a tuition refund. The aforementioned explicitly waive their claims of unjust enrichment.